FAQ
About Ordering
Do I need an account to order?
No! You can also order as a guest, but there are some benefits if you open an account with us:
- Speed up the checkout process
- Easily view your order status and order history
- Receive updates on our new releases and special offers
Which payment methods are accepted?
We accept Visa, Mastercard, American Express, Bancontact, iDEAL, Shop Pay, Apple Pay, and Google Pay.
Is there an exchange rate?
All transactions are in USD. If your card uses another currency, your bank will convert using the daily exchange rate on the day they process the payment.
About Order
What if I need to change my order?
We process orders quickly, but will try to accommodate changes. Email us at sale@azyvo.com with “Urgent Change Order” in the subject line.
When does my order arrive?
Delivery is usually 7–12 days to Germany, USA, UK, France, and 10–15 days to other countries. You will get a tracking email once shipped.
About Payment Security
How secure is my online order?
We use SSL encryption to protect your information. Your payment details are never stored on our servers.
What is an SSL certificate?
SSL (“Secure Sockets Layer”) encrypts all website activity to prevent data theft. Azyvo.com maintains a current SSL certificate to ensure your security.
You can always email us at sale@azyvo.com. We are here to help!
